On the home page we state our products are "Risk Free", "Worry Free" and that we "Ship Free". There are some reasonable conditions associated with these claims, they are:

Risk Free
Yes. You can send any product you purchased back to us for a full, no-questions-asked refund but please be aware that you have to pay the shipping cost, you must send it within 30 days of purchase, you are responsible for packing it in such a way that it arrives intact and the product must have been purchased directly from our website. Any returned products must contain all original packaging and contents.

The return address for the US is:
EBCO
9700 SW Harvest Court
Beaverton
OR, 97005
USA

The return address for Canada is:
Kanto AV Systems
10 - 13511 Crestwood Place
Richmond
BC, V6V 2G1
Canada 

Worry Free
Yes. Our products work with all iPods, iPhones and 99.999% of all known MP3 players. However one thing we should point out with the iPhone is that when you plug it into one of our fantastic speaker systems you might get a “nag” screen like this:

 

Just click the “Dismiss” button. Your Kanto speaker system will not interfere with your phone reception nor will you experience any interference noise while it is docked into your Kanto speaker system.

Ship Free
Yes. We do ship free but unfortunately our resources are limited so we can only cover North America (Canada & the 48 continental US States), excluding Hawaii, Alaska and Puerto Rico. We know, Hawaii, Alaska and Puerto Rico always seem to get the blunt end of the stick when it comes to shipping so here’s what we’ll do, we’ll only charge you $10 for shipping if you live in one of those places (actually if you live on the North Shore of Maui we might deliver it by hand, for free).

Product Pricing
Please note that all product pricing on this website is in US Dollars.


...thank you for your attentive customer service... thanks for just answering your phone!

Contact Us

  • Toll Free: 888-848-2643
  • Tel: 604-231-9574

 

Support

  • support@kantoav.com
  • Our Support Site

 

At Kanto we try to have a real person pick up the phone whenever you call.

We try to ensure that everyone at Kanto understands our product range so we can deal with your call directly.