Products can be returned to Kanto for a full refund within 30 days of purchase if the product was purchased directly from our website. Any returned products must contain all original packaging and contents.
We ship for free but we cannot pay for the cost of return shipping. You are responsible for shipping the product back to us and are responsible for packing it in such a way that it arrives intact.
The return address for the US is:
EBCO
9700 SW Harvest Court
Beaverton
OR, 97005
USA
The return address for Canada is:
Kanto AV Systems
150 - 4320 Viking Way
Richmond
BC V6V 2L4
Canada
In the case you receive something other than what you ordered due to a shipping error, we will gladly exchange that product for the correct item and pay any additional shipping charges as long as it was purchased from our website and it is returned in its unopened original packaging. If the mix-up was due to user error (i.e. ordering the wrong color or product by accident), we will do an exchange* as long as the product was purchased from our website and it is returned in its unopened original packaging.
* In this circumstance the customer is responsible for shipping charges
...thank you for your attentive customer service... thanks for just answering your phone!
Contact Us
- Toll Free: 888-848-2643
- Tel: 604-231-9574
Support
At Kanto we try to have a real person pick up the phone whenever you call.
We try to ensure that everyone at Kanto understands our product range so we can deal with your call directly.